Hotel Visitors

BACKGROUND:

North Shore Golf Club (Skegness) Ltd (trading as North Shore Hotel, North Shore Golf Club and The Crown Hotel) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Information About Us

North Shore Golf Club (Skegness) Ltd.
Limited Company registered in England under company number 00158482
Registered address: Crown Hotel, Drummond Road, Skegness, Lincolnshire PE25 3AB
VAT number: 764133536
Data Manager: Nichola Mitchell.
Email address: admin@northshorehotel.co.uk.
Postal Address: Admin Office, Crown Hotel, Drummond Road, Skegness, Lincs. PE25 3AB

What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

        1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

        2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.

        3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

        4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

        5. The right to restrict (i.e. prevent) the processing of your personal data.

        6. The right to object to us using your personal data for a particular purpose or purposes.

        7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

        8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.


What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us:

  • Name;

  • Title;

  • Date of birth;

  • Gender;

  • Address;

  • Email address;

  • Telephone number;

  • Business name;

  • Occupation;

  • Nationality;

  • Payment information;

  • Golfing handicap;

  • Identification number (including CDH number);

  • Driving licence number;

  • Car registration number;

  • Electronic location data;

  • Leisure interests and hobbies;

  • CCTV images.


We may supplement the information that you provide to us with information from trusted third parties, including England Golf (where applicable) and travel agencies, for the purposes outlined in this privacy policy.

Where you book accommodation and golf course tee-times for other people, we may ask you to provide the above information about them (e.g. we may ask for the title, first name and surname, e-mail address and nationality of a person for each room or tee-time that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.


How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Administration and management of room and restaurant bookings in our hotels and restaurants.

  • To process transactions.

  • Administration and management of the Golf Club, including golf course tee-time bookings and other facility bookings.

  • To administer competitions, promotions and prize draws.

  • To communicate with you. This may include responding to emails or calls from you.

  • To supply you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us at admin@northshorehotel.co.uk).

  • Security and public safety.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Suppliers & Contractors: should you choose to provide personal information to us in response to a specific request for business contact details (for example a business email, address, and phone number), you understand and agree that any personal information provided in this context shall be deemed to be your business contact data, and as such, this data will not be protected by the provisions of this Privacy Policy and GDPR.


How Long Will You Keep My Personal Data?

We collect, use and retain information about you only to the extent that is reasonably required to conduct our business effectively.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


How and Where Do You Store or Transfer My Personal Data?

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information.


Do You Share My Personal Data?

We may sometimes contract with third parties to supply services to you on our behalf. These include processing hotel bookings, providing golf course tee-time bookings, processing payments and sending newsletters. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

We may also collect your personal data via a third party operating the website which made the booking service available to you (for example: an online travel website, or regional and local tourism organisation). Although this Privacy Policy applies to information about you that may have been provided to us by third parties, We are not responsible for the privacy policies of those third parties and we will not be liable for those third parties’ data protection policies and practices.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (mark for the attention of Nichola Mitchell):

Email address: admin@northshorehotel.co.uk.

Postal Address: Admin Office, Crown Hotel, Drummond Road, Skegness, Lincs. PE25 3AB


Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available at northshorehotel.co.uk/privacy.


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For further information simply call 01754 763298 or emailĀ info@northshorehotel.co.uk.